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Wednesday, October 20, 2021

Advice for owners of recalled Whirlpool tumble dryers

The safety of tumble dryers has been an issue for several years and now Whirlpool UK Appliances Ltd has issued a product recall of non modified tumble dryers.

The recall covers all models of vented and condensing tumble dryers produced between 1st April 2004 and 30th September 2015 and sold in the United Kingdom under the Hotpoint, Indesit, Creda, Proline and Swan brands, with the exception of those which have already been modified or replaced.

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Under the recall consumers will be entitled to a new replacement machine.  

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This will be delivered and installed with the old one removed free of charge.

Anyone who thinks they have an affected machine should:

  • call the Whirlpool helpline on 0800 151 0905 for more information or
  • visit the safety website for a full list of affected machines or
  • visit product recall
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If your tumble dryer is one of the affected models you need to stop using it and unplug it immediately.

You can then choose:

  • A free replacement dryer with no extra charges for collection or disposal of the old machine
  • A free, one-hour modification of the old machine
  • A discounted upgrade to a higher specification model than the free replacement
  • A partial refund of up to £150, with owners of older machines getting less than those with newer ones

There are no plans for any extra measures for those machines which have already been modified.

You can stay up to date with the latest safety issues about your products by registering them with their manufacturer or by checking the latest recalls on https://productrecall.campaign.gov.uk/ 

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