An Evri contractor has had their service suspended following complaints that parcels were not delivered and were lost.
The service in question was operating in the Ballycastle area on behalf of the delivery firm.
A social media post earlier today attracted an onslaught of complaints about Evri, formally known as Hermes, with delays and attempted deliveries being a common theme.
One person wrote: “I am waiting on a parcel too since 18th May from Shein. Several emails in the meantime and one saying they attempted delivery which is a total lie.”
Whilst another commented: “I have been waiting nearly four weeks. Messaged to say tried to deliver both times I was home. I opened three cases of complaint. To be told firstly that they were trying to connect with the courier, a couple of days later told my parcel was lost. It’s rediculous. How can one company be so bad. It has put me off ordering online in case they are delivering. No idea where my parcel is. Could be lying at the hurling pitch.”
Other comments included; “My Christmas packages arrived in February… or at least some of them. I’ve just had a package delivered yesterday, three weeks late, and they were meant to collect a return May 30th. They said they couldn’t access the building… the parcel was left outside at the door for them. Yesterday, when they delivered one, they left it beside the one for pick up! Ya couldn’t write it! “
“Mine was dropped off away up the road only found out through a ex evri driver
Through pm as to who it was dropped off too as she knew their door. Got it a week or so later by a nice neighbour.”
A picture also emerged of several piles of parcels with Evri marking, seemingly discarded, at the side of a the road outside the gates of the local GAA grounds.
Evri has now confirmed that several other delivery personnel will handle the local Ballycastle service whilst another contractor is sought.
Evri also released the following statement: “We can confirm that we have suspended service with a contractor in the local area as they were unable to meet our expectations,”