COMPLAINTS POLICY OF BALLYMONEY BUBBLE / POPS MEDIA
ballymoneybubble.co.uk / POPS Media is committed to working within and adhering strictly to the IMPRESS and News Media Association Standards Code of Conduct.
Whilst we endeavour to be 100% accurate with the content of bubble.mystagingwebsite.com / POPS Media, occasionally, errors can be made.
We will endeavour to correct these to your satisfaction as soon as possible after an error is pointed out. In the first instance, please get in touch with us by email at press@popsmedia.co.uk
If you are unhappy with our response or have an issue of another nature, you can make a formal complaint to us following the procedures below.
Making a complaint
We can look into complaints about published items that are in our control. We adhere to the Standards Code adopted by IMPRESS and can only deal with complaints relating to an alleged breach of the standards in this Code. WWW.IMPRESS.PRESS.
We can only deal with your complaint if you are:
– personally and directly affected by an alleged breach of the Code
– a representative group affected by an alleged breach of the Code, where there is a public interest in your complaint
– a third party seeking to ensure the accuracy of published information
– All complaints must include the article name and date with reference to the specific article in question. Please include the URL of the article, if possible, and/or a link to any image or video. A detailed description of the complaint, with reference to relevant words, phrases, images, instances, dates and records, and which clauses of the IMPRESS STANDARDS CODE you believe press@popsmedia.co.uk has breached.
Note : IMPRESS regulates us, but initial complaints must be made to us ballymoneybubble.co.uk / POPS Media in writing at the following address. When submitting a complaint, you must provide your full name, address, phone number and email.
e-mail: press@popsmedia.co.uk
Acknowledgement
We will acknowledge your complaint by e-mail or in writing within seven calendar days. We will normally respond to your complaint with a final decision email or letter within 21 calendar days. If we uphold your complaint, we will tell you our remedial actions.
IMPRESS
If you are not satisfied with the final response to your complaint, or if you do not hear from us within 21 calendar days of submitting your complaint, then you can refer your complaint to our Independent regulator IMPRESS at the following address:
What can I complain about?
You can complain about any article, in print or online, including words, images and audio/video content. You can also complain about the conduct of an individual journalist or employee of ballymoneybubble.co.uk / POPS Media , concerning specific (if any) clauses of the Impress Standards Code which are in breach.
Time Limit
Complaints must be contemporaneous and must be made within four months of publication. The publication will endeavour to respond to the complainant within 21 working days.
Complaints process
The editor will confirm receipt of the complaint within seven working days at the latest by contacting the complainant via email.
All complaints will be dealt with by the Editor/ Director of ballymoneybubble.co.uk / POPS Media .
The editor will investigate the complaint to the best of their ability, in respect of the IMPRESS Standards Code and respond accordingly. If we uphold your complaint, we will inform you of the remedial actions taken or to be taken. If the complainant is not satisfied with the suggested resolution, complainants are free to seek the advice of a media lawyer.
Confidentiality
All information provided to ballymoneybubble.co.uk / POPS Media will be handled sensitively and within the boundaries of the Data Protection Act 1998.
